Returns & Warranty

Last updated: August 2026

Return Eligibility

You may request a return within 7 days of delivery if the item is:

  • Unused, in its original condition, with all accessories and packaging intact
  • Defective, damaged in transit, or not matching what you ordered
  • Accompanied by the original invoice or order number

Non-Returnable Items

For hygiene and licensing reasons, the following generally cannot be returned unless defective on arrival: opened software/license keys, consumables (cables that have been used and cut/installed), and items marked as final sale on the product page.

How to Request a Return

  1. Open the item on your order details page (guests can use the link from their order confirmation) and select Request Return, then choose a reason and describe the issue.
  2. We'll review your request — track its status anytime from My Returns or the order page itself.
  3. Once approved, ship the item back or arrange a pickup with us via WhatsApp, phone, or email. After we receive and inspect it, we'll process your refund.

Refunds

Approved refunds are issued to the original payment method (bKash) or as store credit, whichever you prefer, within 3–7 business days of the returned item passing inspection. For Cash on Delivery orders, refunds are sent via bKash to the number you provide.

Warranty Coverage

Warranty terms vary by product — manufacturer warranty, local store warranty, or a combination — and are listed on each product's page where applicable. Keep your invoice/order number, as it's required for any warranty claim.

Making a Warranty Claim

If a product develops a fault within its warranty period, contact us with your order number and a description of the issue. We'll guide you through diagnosis and, where applicable, coordinate repair or replacement with the manufacturer or our service partner.

Warranty does not cover physical damage, liquid damage, unauthorized repairs, or normal wear and tear.